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“People come to the Apple Store for the experience — and they’re willing to pay a premium for that. There are lots of components to that experience, but maybe the most important — and this is something that can translate to any retailer — is that the staff isn’t focused on selling stuff, it’s focused on building relationships and trying to make people’s lives better. That may sound hokey, but it’s true. The staff is exceptionally well trained, and they’re not on commission, so it makes no difference to them if they sell you an expensive new computer or help you make your old one run better so you’re happy with it. Their job is to figure out what you need and help you get it, even if it’s a product Apple doesn’t carry. Compare that with other retailers where the emphasis is on cross-selling and upselling and, basically, encouraging customers to buy more, even if they don’t want or need it. That doesn’t enrich their lives, and it doesn’t deepen the retailer’s relationship with them. It just makes their wallets lighter.” - Ron Johnson 
iPhone vs. Nokia 3360 (Source: tastefullyoffensive) “We’ve included the whole patent description below, mainly because it is possibly the longest sentence we have ever seen, and thus, is a thing of beauty.” davemorin: iShred Google Search app for iPad (by GoogleMobile) “When you think about why is the world better today, the Internet, the personal computer, the phone, the way you can deal with information is just so phenomenal…Over the course of the 30 years we worked together, he said a lot of very nice things about me and he said a lot of tough things. I mean, he faced, several times at Apple, the fact that their products were so premium priced that they literally might not stay in the marketplace. So the fact that we were succeeding with high volume products, including a range of prices, because of the way we worked with multiple companies, it’s tough. So the fact that at various times, he felt beleaguered, he felt like he was the good guy and we were the bad guys, you know, very understandable. I respect Steve. We got to work together. We spurred each other on, even as competitors. None of that bothers me at all.” -Bill Gates “The question isn’t whether Google copied some features of Android from iOS (copying, incidentally, that goes both ways). It’s whether we want a patent system that gives the first company to stumble on a basic user interface concept like the graphical user interface or multi-touch tablet computing to have a 20-year monopoly on those concepts.” - Timothy B. Lee 
” … monetisation with powerful data starts to make more sense. But this is no different to a tracking cookie on a website, right? Well, yes and no. Firstly, tracking cookies can be disabled. If you don’t like ‘em, turn ‘em off. Not so the iOS app as everything is hidden under the covers. Actually, it’s in much the same way as a classic app that gets installed on any OS although in the desktop world, we’ve become accustomed to being asked if we’re happy to share our activities “for product improvement purposes”. These privacy issues simply come down to this: what does the user expect? Do they expect to be tracked when browsing a cook book installed on their local device? And do they expect this activity to be cross-referenceable with the use of other apparently unrelated apps? I highly doubt it, and therein lays the problem.” (via Troy Hunt: Secret iOS business; what you don’t know about your apps)
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